Hi there!
I'm Patti Short.

I'm a technical content writer, UX writer, and creative thinker in Redmond, WA.

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A bit about me

I've made my home base, for now, in the Redmond, WA area. My journey into technology and technical writing started in 1996 where I found myself in a job that was a natural fit for me; I was taking support calls for a large computer company troubleshooting hardware and software. Then in 1999, I decided to get a degree in Computer System Administration with a minor in programming. While working as an IT professional, I intuitively wrote content for the teams I supported, which turned out to be another natural fit for me.

After my technical writing career took off, I made it a point to keep learning about the profession and growing professionally. I also made it a point to learn hands-on about new technology and programming languages. Even in recent months, I have added full-stack web development skills so that I can write better developer content.

I am a big picture person. I do my best work when I understand the goals behind a project, its scope, and the whole big picture. I get most of my ideas when I can picture how my work fits into the grand scheme.

No matter the audience, I am passionate about their journey and their success. I've mostly written for IT professionals, but I have experience with user/consumer and developer audiences.

Because I'm a big picture person, my knowledge and expertise are quite vast and diverse.

I'm always looking for a new problem to solve, so if you've got a doozy you need a hand with, feel free to contact me directly at hi@pattishort.com.

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Technical Writing

When you need help with complex technical content, web content, or UX/UI writing I can help you from gathering your business requirements to delivery. I specialize in knowledge bases, white papers, and installation and configuration guides.

Graphic Design

In addition to technical writing, I can work with you to design attention getting newsletters, brochures, and flyers. Not only can you rely on me for your print design needs, I can also design digital newsletters for email campaign.

Web Design & Development

You can trust me to take a design comp and quickly convert it into a webpage that is pixel-perfect match. My focus is writing clean, well-formatted HTML5 by hand to make sure that the content is easy to read, troubleshoot and accessible.

Technical and UX writing


Markdown, Confluence or other
wiki platforms


MadCap Flare (Certified expert)


Office 365


DITA/XML, oXygen, Arbortext


Visual Design and desktop publishing


Adobe Creative Cloud
(InDesign, Photoshop, Illustrator)


Adobe Captivate


Adobe XD, Sketch, and UX Pin


GitHub / Git / Git Bash


JIRA or other sprint-based system











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My portfolio

Desktop publishing

Policy overview

Desktop publishing

Corporate Leave of Absence policy overview for retail associates.

Design tool: Adobe Pagemaker

Policy overview

Desktop publishing

Corporate Employee Assistance Program overview for retail associates.

Design tool: Adobe Pagemaker


Desktop publishing

An experimental project/personal challenge and MAD certification project.

Design/authoring tool: MadCap Flare V8

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Let's connect!

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Meet me

Redmond, WA

Let's meet for coffee!

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