Hi there!
I'm Patti Short.

I'm a technical content writer, UX writer, and creative thinker in Redmond, WA.

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A bit about me

I've made my home base, for now, in the Redmond, WA area. My journey into technology and technical writing started in 1996 where I found myself in a job that was a natural fit for me; I was taking support calls for a large computer company troubleshooting hardware and software. Then in 1999, I decided to get a degree in Computer System Administration with a minor in programming. While working as an IT professional, I intuitively wrote content for the teams I supported, which turned out to be another natural fit for me.

After my technical writing career took off, I made it a point to keep learning about the profession and growing professionally. I also made it a point to learn hands-on about new technology and programming languages. Even in recent months, I have added full-stack web development skills so that I can write better developer content.

I am a big picture person. I do my best work when I understand the goals behind a project, its scope, and the whole big picture. I get most of my ideas when I can picture how my work fits into the grand scheme.

No matter the audience, I am passionate about their journey and their success. I've mostly written for IT professionals, but I have experience with user/consumer and developer audiences.

Because I'm a big picture person, my knowledge and expertise are quite vast and diverse.

I'm always looking for a new problem to solve, so if you've got a doozy you need a hand with, feel free to contact me directly at hi@pattishort.com.

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Skills

Technical Writing

When you need help with complex technical content, web content, or UX/UI writing I can help you from gathering your business requirements to delivery. I specialize in knowledge bases, white papers, and installation and configuration guides.

Graphic Design

In addition to technical writing, I can work with you to design attention getting newsletters, brochures, and flyers. Not only can you rely on me for your print design needs, I can also design digital newsletters for email campaign.

Web Design & Development

You can trust me to take a design comp and quickly convert it into a webpage that is pixel-perfect match. My focus is writing clean, well-formatted HTML5 by hand to make sure that the content is easy to read, troubleshoot and accessible.

Technical and UX writing

95%

Markdown, Confluence or other
wiki platforms

95%

MadCap Flare (Certified expert)

90%

Office 365

95%

DITA/XML, oXygen, Arbortext

80%

Visual Design and desktop publishing

95%

Adobe Creative Cloud
(InDesign, Photoshop, Illustrator)

90%

Adobe Captivate

75%

Adobe XD, Sketch, and UX Pin

60%

GitHub / Git / Git Bash

80%

JIRA or other sprint-based system

60%

HTML5/CSS3

85%

PHP

60%

WordPress

50%

JavaScript

30%

Python

15%
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My portfolio

Desktop publishing

Policy overview

Desktop publishing

Corporate Leave of Absence policy overview for retail associates.

Design tool: Adobe Pagemaker

Policy overview

Desktop publishing

Corporate Employee Assistance Program overview for retail associates.

Design tool: Adobe Pagemaker

Cookbook

Desktop publishing

An experimental project/personal challenge and MAD certification project.

Design/authoring tool: MadCap Flare V8

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Let's connect!

Hire me

425-654-1467

hi@pattishort.com

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Meet me

Redmond, WA

Let's meet for coffee!

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