Technical Writer II | Microsoft
Jan 2018 - Jan 2019
Worked closely with development team to rewrite the Microsoft Edge deployment guide. Added clarity to the descriptions and the supported values, providing guidance to deploy in an enterprise. Managed the group policy content and provided clear steps on how to configure the more complex group policies. In addition to the Microsoft Edge content, I worked with the networking team to update the Always On VPN content for clarity and further deployment guidance.
Contract Research Librarian & Technical Writer | Oculus/Facebook
July 2017 - Dec 2017
Assisted in creating short-term workflow processes in a Research & Development environment. Developed cross-functional workflows and process documentation for the Mechanical and Electrical Engineers. Managed all controlled documentation, such as SOWs, CAD drawings, and SOPs.
Software Technical Writer | GE Healthcare
Aug 2016 - May 2017
Evaluated legacy documentation for conversion to DITA XML and participated in the conversion process as applicable. Collaborated with cross-functional teams to produce high-quality, accurate, and concise customer documentation.
Technical Writer II | Amazon
Sept 2015 - July 2016
Wrote new feature announcements and task-oriented user guides for the Amazon Fulfillment Centers (FCs).
Contract Technical Wrtier & Sys Admin | Charter Communications
Mar 2015 - Sept 2015
Created, edited, and formatted procedural and operational readiness testing (ORT) documents for field technicians in the cable television industry. Managed and administered the Confluence page for the engineers. Helped the video technology engineers with system administration tasks and wrote simple scripts using Python. Streamlined and standardized the method of procedure (MOP) and ORT templates using VBA and XML in Microsoft Excel improving consistency and speed of data entry.
Greenwood Village, CO
Consultant | GHX
Oct 2014 - Dec 2014
Trained technical writers and instructional designers to use and customize MadCap Flare.
Technical Writer | SolidFire (NetApp)
Jan 2014 - Oct 2014
Worked closely with Product Development to develop content for release notes, API guides, user guides, and online help for the support team, field technicians, and customers. Worked with the Technical Solutions and Marketing organizations to develop white papers, best practice articles, and solution briefs for the cloud storage solution.
Contract Technical Writer | Sybase/SAP
Dec 2012 - Nov 2013
Wrote installation and configurations guides for field technicians and system administrators to deploy the Sybase Money Mobiliser Platform. Wrote consumer user guides and new feature announcements on the Sybase Money Mobiliser Platform. Worked closely with Java developers, project managers, and product architects in an Agile environment. Delivered final product two weeks ahead of schedule.
Technical Writing Consultant | CarpeDatum/Seattle Public Utilities
July 2012 - Jan 2013
Developed and wrote logical and functional design specifications for the IBM Cognos TM1 enterprise planning software for product managers and software developers at the Seattle Public Utilities (SPU). Restructured the instructor-led training to include more scenario-based hands-on exercises and review questions for general users and IT personnel.
Aurora, CO & Seattle, WA
Contract Technical Writer | Level 3 Communications
Aug 2011 - July 2012
Developed and wrote provisioning procedures for field technicians in the fiber optic cable industry. Worked closely with the writing team to develop an intake process for document requests.
Contract Technical Writer & Instructional Designer | EMS/Xerox
Nov 2010 - Aug 2011
Developed and wrote context-sensitive help with task-oriented videos for the customer dashboard. Exceeded expectations by working closely with the ASP.NET developer to create role-based online help — the content of the online help is based on user permissions within the dashboard.
Contract Technical Writer | Pillar Data/Oracle
Mar 2010 - Nov 2010
Wrote command line interface (CLI) man pages for proprietary storage commands. Worked closely with the engineers and testers to ensure the newly developed content is accurate, clear, and concise. Trained the writers about minimalism, single sourcing, and content reuse.
Contract Technical Writer | Covidien/Medtronix
Jan 2009 - Jan 2010
Worked closely with R&D engineers to write Instructions for Use (IFU) guides for the LigaSure devices. Also worked closely with the third-party vendor to identify and address necessary changes, or issues, or both with the XML application and templates for Adobe FrameMaker.
Consultant | Ericsson
Aug 2008 - Dec 2008
Wrote technical user and reference guides for the Ericsson AXE Exchange using Adobe FrameMaker 7 and PTC Arbortext Editor.
Instructional Designer | NCI Inc/Karta Technologies
Apr 2008 - Oct 2008
Worked closely with the training solutions team and subject matter experts to design storyboards and lesson plans for web-based and instructor-led training for a telecommunications company based in the United States.
Contract Technical Writer | LSI Logic
Jan 2008 - July 2008
Created and edited online help to support product software for storage systems. Planned and developed operating manuals, installation guides, software configuration instructions, and related help man pages. Created new content for storage area network (SANs), network-attached storage (NAS) hardware, network file system (NFS), common internet file system (CIFS), simple network management protocol (SNMP), and network data management protocol (NDMP).
Technical Writer & Business Analyst | P2 Energy Solutions
Mar 2007 - Jan 2008
Wrote the technical and business specifications for the user interface. Also designed and developed online help content. Other content delivered include release notes, user guides, system and implementation requirements, instructor-led training guides and tutorials, and installation guides.
Contract Technical Writer | Motorola
Dec 2005 - Mar 2007
Wrote release notes for multiple Public Safety products and maintain documentation changes, and publish the online help. Worked closely with developers, business analysts, and testers to gather information.