Hi there!
I'm Patti Short.

I'm a technical content writer, desktop publisher, voice-over artist, and creative thinker in Redmond, WA.

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A little bit about me

I am an experienced, self-taught, and self-driven technical content and UX writer. I've made my home base, for now, in the Redmond, WA area. My journey into tech started with a degree in Computer System Administration with a minor in programming. As I performed my duties as a System Administrator, I realized there was a need for documentation, for example, step-by-step procedures for troubleshooting and walk-throughs. Soon I began my journey as a technical writer. As my career took off, I made it a point to keep up with the advancing technology and learned programming languages, such as PHP, Python, HTML5/CSS3, and JavaScript.

I'm passionate about creating content experiences that help people achieve more with technology. I specialize in taking the guesswork out of complex technical content for busy IT professionals. I enjoy solving hard problems with innovative solutions. Proudly, over the last seven years, I have helped organizations reduce, simplify, and restructure their content, ensuring quality and accuracy, and increasing overall customer satisfaction rates.

Before computers and before becoming a technical writer, I was a graphic designer in print media for eight years, and I enjoyed the creative process. When it came to simplifying complex content, it meant getting creative with the presentation of the information, and this was designing infographics to supplement and complement the content. After focusing on content alone for so long, the desire to return to design work got stronger with the more visual design work I did. So, I set a goal to focus on revising my skills by exclusively using Adobe Creative Cloud and become certified in the products by the end of 2019.

Recently, I've added voice-over as a new skill because of my transferrable skills and knowledge. I have used my way with words throughout my 23-year technical writing career to inform, teach, and help my audience with computer technology. My background in computer networking, telecommunications, cloud storage, and software has me uniquely poised to understand your company's products and services. I look forward to using my "voice" to help inform and educate your audience about your products and services.

* Voice-over website and demos coming soon. Stay tuned!

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Skills

Technical Writing

When you need help with complex technical content or UX/UI writing I can help you from gathering your business requirements to publication of different deliverable types. I specialize in knowledge bases, white papers, installation and configuration guides, API reference guides, feature descriptions, and UI strings.

Design

In addition to technical writing, I can work with you to design newsletters, brochures, and flyers. Not only can you rely on me for your print design needs, I can also design digital newsletters for email campaigns or a website for your product or service.

Voice-over

You can trust me to use my voice to help compel more of your customers to buy your products and services. I have a professional and trusting voice. My voice traits include confident, educated, warm, and friendly. I can help you with commercial spots, corporate training, IVRs, and narrative presentations.

Adobe InDesign

90%

Adobe Photoshop

75%

Adobe Illustrator

75%

Adobe XD

40%

Visual Design

95%

WordPress

50%

HTML5/CSS3

85%

JavaScript

30%

PHP

40%

Markdown

90%

GitHub / Git / Git Bash

90%

JIRA or other sprint-based system

60%

MadCap Flare (Certified expert)

95%

DITA/XML, oXygen, Arbortext

80%

Office 365

95%

Adobe Captivate

75%
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My portfolio

Desktop publishing

Policy overview

Desktop publishing

Corporate Leave of Absence policy overview for retail associates.

Design tool: Adobe Pagemaker

Policy overview

Desktop publishing

Corporate Employee Assistance Program overview for retail associates.

Design tool: Adobe Pagemaker

Cookbook

Desktop publishing

An experimental project to challenge me in MadCap Flare V8.

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Let's connect!

Hire me

425-654-1467

hi@pattishort.com

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Meet me

Redmond, WA

Let's meet for coffee!

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