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Patti Short

Technical Writer
Desktop Publisher

  Redmond, WA USA

  1-425-654-1467

  hi@pattishort.com

  www.pattishort.com

  Download My Resume


Summary

I am a big picture person. I do my best work when I understand the goals behind a project, its scope, and the whole big picture. I get most of my ideas when I can picture how my work fits into the grand scheme.

No matter the audience, I am passionate about their journey and their success. I've mostly written for IT professionals but I have experience with user/consumer and developer audiences.

Because I'm a big picture person, my knowledge and expertise are quite vast and diverse.

I'm always looking for a new problem to solve, so if you've got a doozy, you need a hand with, feel free to contact me directly at hi@pattishort.com.


Accomplishments

  • Streamlined a weekly team status report for the Amazon executive team reducing the time to compile and deliver by ~4 hours (more than half).
  • Rewrote a decades-old installation/upgrade guide for the GE Healthcare customers and support team reducing the time to install/upgrade, data loss or corruption, and support calls.
  • Built a custom MadCap Flare authoring environment for Level 3 Communications, SolidFire, GHX, and Amazon maximizing content reuse and reducing the cost of creating, managing, and publishing content.
  • Co-authored Excel 2010 in Simple Steps (ISBN: 0-27-373613-2) for Prentice-Hall and distributed in the UK.

Skills


Adobe Photoshop

75%

Adobe InDesign

90%

Adobe Illustrator

75%

Adobe XD

60%

DITA/XML, oXygen, Arbortext

80%

MadCap Flare (Certified expert)

90%

WordPress

50%

JavaScript

30%

HTML5/CSS3

85%

PHP

60%

Captivate

75%

Markdown

90%

GitHub / Git / Git Bash

80%

Visual Design

95%

Office 365

95%

JIRA or other sprint-based system

60%

Certifications

  • MadCap Flare | MadCap Software | 2012
  • Microsoft Office Specialist | Microsoft | 1999
  • A+ | CompTIA | 1997


Work Experience

Technical Writer II | Microsoft
Jan 2018 - Jan 2019

Worked with the Microsoft Edge development team to rewrite the browser deployment guide. Additionally, I worked with the networking team to update the VPN content.

Redmond, WA and remote


Contract Research Librarian & Technical Writer | Oculus VR, a Facebook company
July 2017 - Dec 2017

Developed cross-functional workflows and process documentation for the Mechanical and Electrical Engineers in a Virtual Reality R&D environment. Managed all controlled documentation, such as SOWs, CAD drawings, and SOPs.

Redmond, WA


Software Technical Writer | GE Healthcare
Aug 2016 - May 2017

Collaborated with developers and customers to rewrite an outdated installation/upgrade guide, reducing data loss or corruption as well as support calls.

Seattle, WA and remote


Technical Writer II | Amazon
Sept 2015 - July 2016

Wrote new feature announcements and task-oriented user guides for the Amazon Fulfillment Centers (FCs).

Seattle, WA and remote


Contract Technical Wrtier & Sys Admin | Charter Communications
Mar 2015 - Sept 2015

ollaborated with principle engineers on documentation and wrote Python scripts for system administration tasks.

Greenwood Village, CO


Consultant | GHX
Oct 2014 - Dec 2014

Trained technical writers and instructional designers to use and customize MadCap Flare.

Superior, CO


Technical Writer | SolidFire, a NetApp company
Jan 2014 - Oct 2014

Wrote release notes, API guides, user guides, and online help for the support team, field technicians, and customers. Contributed and edited content to white papers, best practice articles, and solution briefs for the cloud storage solution.

Boulder, CO


Contract Technical Writer | Sybase, an SAP company
Dec 2012 - Nov 2013

Wrote installation and configurations guides for system administrators to deploy the Sybase Money Mobiliser Platform. Worked closely with Java developers, project managers, and product architects in an Agile environment.

Broomfield, CO


Technical Writing Consultant | CarpeDatum
July 2012 - Jan 2013

Wrote design specifications for the IBM Cognos TM1 enterprise planning software. Restructured the instructor-led training to include more scenario-based hands-on exercises and review questions for general users and IT personnel.

Arvada, CO and remote


Contract Technical Writer | Level 3 Communications
Aug 2011 - July 2012

Wrote provisioning procedures in an online help format for field technicians in the fiber optic cable industry.

Broomfield, CO and remote


Contract Technical Writer & Instructional Designer | EMS, a Xerox company
Nov 2010 - Aug 2011

Worked with lead developer to create a role-based online help system for users of a client portal.

Englewood, CO


Training and education

Codecademy.com
Nov 2018 - Present

Build APIs from scratch


Skillcrush.com
Jan 2018 - Present

Full-stack web development (emphasis on WorkPress)


Kaplan University
Oct 2010 - May 2012

BS Health Science


Denver Technical College (a division of DeVry University)
Feb 1999 - Apr 2001

AS Computer System Administration


Let's connect!

Hire me

425-654-1467

hi@pattishort.com

Follow me

Meet me

Redmond, WA

Let's meet for coffee!